Building 5,
Brest Road,
Derriford Business Park

Tel: 01752 680 090

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30 Fore Street,

Tel: 01872 832 022

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Ground Floor Office
9 Chandos Road

Tel: 0117 369 9202

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7200 The Quorum,
Oxford Business Park North,
Garsington Road,

Tel: 01865 575 256

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400 Thames Valley Park Drive,
Thames Valley Park,

Tel: 0118 336 0552

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We ensure safety; and therefore will not assign carers or companions before they have passed our rigorous recruitment and vetting processes.

All candidates complete the Care Certificate with us, which provides clear evidence to people who receive care and support that the nurse or care worker has been trained and developed to a specific set of 15 standards; and has been assessed for the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support. The learning outcomes are described below

Our CPD (continuing professional development) ensures that all our nurses and carers are trained to an excellent standard, firstly at our own training school, and then their skills and knowledge are developed through appropriate NVQ training and other educational opportunities. The career path of our staff is a priority for us, as we believe in the self-actualising process of each and every person, to the highest degree possible.

In partnership with the Royal College of Nursing, we will be promoting and protecting learning in the workplace for all healthcare professionals; to deliver specialised training and continuous professional development courses to our workforce with RCN specialist training officers.

1. Understand Your Role

  • Understand your own role
  • Work in ways that have been agreed with your employer
  • Understand working relationships in health and social care
  • Work in partnership with others

2. Your Personal Development

  • Agree a personal development plan
  • Develop your knowledge, skills and understanding

3. Duty of Care

  • Understand how duty of care contributes to safe practice
  • Understand support available for addressing dilemmas that may arise about duty of care
  • Deal with comments and complaints
  • Deal with adverse events, incidents, errors and near misses
  • Deal with confrontation and difficult situations

4. Equality and Diversity

  • Understand the importance of equality and inclusion
  • Work in an inclusive way
  • Access information, advice and support about diversity, equality and inclusion

5. Work in a Person Centred Way

  • Understand person centred values
  • Understand working in a person centred way
  • Demonstrate awareness of the individual’s immediate environment and make changes to address factors that may be causing discomfort or distress
  • Make others aware of any actions they may be undertaking that are causing discomfort or distress to individuals
  • Support individuals to minimise pain or discomfort
  • Support the individual to maintain their identity and self-esteem
  • Support the individual using person centred values

6. Communication

  • Understand the importance of effective communication at work
  • Understand how to meet the communication and language needs, wishes and preferences of individuals
  • Understand how to promote effective communication
  • Understand the principles and practices relating to confidentiality
  • Use appropriate verbal and non-verbal communication
  • Support the use of appropriate communication aids/technologies

7. Privacy and Dignity

  • Understand the principles that underpin privacy and dignity in care
  • Maintain the privacy and dignity of the individual(s) in your care
  • Support an individual’s right to make choices
  • Support individuals in making choices about their care
  • Understand how to support active participation
  • Support the individual to actively participate in their own care

8. Fluids and Nutrition

  • Understand the principles of hydration, nutrition and food safety
  • Support individuals to have access to fluids in accordance with their plan of care
  • Support individuals to have access to food and nutrition in accordance with their plan of care

9. Awareness of Mental Health, Dementia and Learning Disability

  • Understand the needs and experiences of people with mental health conditions, dementia or learning disability
  • Understand the importance of promoting positive health and well-being for an individual who may have a mental health condition, dementia or learning disability
  • Understand the adjustments which may be necessary in care delivery relating to an individual who may have a mental health condition, dementia or learning disability
  • Understand the importance of early detection of mental health condition, dementia and learning disability
  • Understand legal frameworks, policy and guidelines relating to mental health conditions, dementia and learning disability
  • Understand the meaning of mental capacity in relation to how care is provided

10. Safeguarding Adults

  • Understand the principles of safeguarding adults
  • Reduce the likelihood of abuse
  • Respond to suspected of disclosed abuse
  • Protect people from harm and abuse – locally and nationally

11. Safeguarding Children

  • Safeguard children

12. Basic Life Support

  • Be able to provide basic life support

13. Health and Safety

  • Understand your own responsibilities, and the responsibilities of others, relating to health and safety in the work setting
  • Understand Risk Assessment
  • Move and assist safely
  • Understand procedures for responding to accidents and sudden illness
  • Understand medication and healthcare tasks
  • Handle hazardous substances
  • Promote fire safety
  • Work securely
  • Manage stress

14. Handling Information

  • Handle information

15. Infection Prevention and Control

  • Prevent the spread of infection
  • NMC Code of Conduct
  • Record Keeping
  • Medication Management
  • Team Building
  • Enhancing Nutritional Care
  • Clinical Governance

Care Certificate Standards

  • Medication Administration
  • Food Hygiene & Nutrition
  • Manual Handling
  • Safeguarding (POVA)
  • Infection Control
  • Breakaway
  • Basic Life Support
  • Fire Safety
  • Health and Safety

Continuing Professional Development

We encourage all carers to ensure that they regularly refresh their training in areas such as: Safer People Handling, Dementia Awareness, Managing Violence and Aggression, Breakaway Techniques, Physical Intervention, Basic Life Support, Safeguarding Adults and Medication Awareness.

All of our carers receive a Handbook and Care Certificate completion evidence when they have passed their induction programme.

**If you already work in care; and just want to update your training, then please call to book yourself on the very next training course.

Our Healthcare’s agency workers have access to bespoke and specialist training, events and workshop courses providing professional knowledge updates and CPD, courses include:

  • Acquired Brain Injury
  • Autistic Spectrum Disorder
  • Cerebral Palsy
  • Controlled Medication Protocols
  • Conflict Management and Disengagement
  • Diabetes
  • Epilepsy
  • Learning Disability
  • Palliative / End of Life
  • Motor Neurone
  • Multiple Sclerosis
  • Muscular Distrophy
  • Tissue Viability / Wound Care
Our person-centred approach inspires us to ensure that our staff can always meet the changing needs of everyone concerned. They are kind, gentle, well rounded people who are flexible and able to adapt in the ever-changing world of care.

At Sunshine Care we take training and development very seriously. As standard, all our candidates have the following training on an annual basis.:

Additional Nurse Specialist Training courses currently available to our Nursing Locums are as follows:

The best possible specialist 24 hour live in care service